Responsible Gaming at l89z — Play Smart, Stay Safe

Gambling Should Be Entertainment, Not an Escape

Gambling Should Be Entertainment, Not an Escape

That is why responsible gaming is not just a policy document at l89z — it is a core part of how we build and operate our platform. We have invested in practical tools that give you real control over your gambling activity, and we have trained our support team to respond quickly and empathetically whenever a player needs help.

Whether you are a first-time bettor or an experienced player, taking a moment to understand our responsible gaming features is time well spent. This page explains every tool available to you and how to use them.

Your Responsible Gaming Toolkit

All responsible gaming tools are available free of charge from within your l89z account settings. You do not need to contact support to activate them — though our team is always on hand if you prefer to do so.

How Deposit Limits Work

A deposit limit is one of the most effective tools for keeping your gambling within a budget you are comfortable with. On l89z you can set a limit on the total amount you deposit over any of three time periods:

• Daily limit — the maximum total you can deposit in a single calendar day. Once reached, deposits are blocked until the following day resets the counter.
• Weekly limit — the maximum total across a rolling 7-day window. Particularly useful if your pay cycle is weekly and you want to ensure gambling stays a small portion of your income.
• Monthly limit — the maximum total across a rolling 30-day window. Ideal for players who prefer to manage their gambling budget on a monthly basis, aligned with salary or household budget cycles common in Dhaka, Chittagong and other cities.
• You can hold all three limits simultaneously. The most restrictive limit in effect at any given moment is the one that applies. For example, if your daily limit is ৳500, your weekly limit is ৳2,000 and you have already deposited ৳1,800 this week, you cannot deposit more than ৳200 even if your daily counter has reset.

Deposit limits are a voluntary tool and do not affect your ability to withdraw existing winnings. Reducing your limit takes effect immediately. Increasing your limit requires a 7-day waiting period.

Self-Exclusion: Taking a Full Break

Self-exclusion is a formal, enforceable break from gambling. When you activate self-exclusion on l89z, your account is fully locked — you cannot log in, deposit, place bets or access any gambling content for the duration you choose. This is different from a voluntary cooling-off period; it is a firm commitment designed for players who feel they need stronger protection.

Available Self-Exclusion Periods

• 1 month — a short break to reassess your relationship with gambling
• 3 months — a medium-term break to form new routines and habits
• 6 months — an extended break, recommended if gambling has begun to feel difficult to control
• 12 months — a full-year break that provides substantial distance from gambling habits
• Permanent — an indefinite exclusion with no scheduled end date. If you choose permanent exclusion and later wish to return to the platform, you must contact l89z support and undergo a mandatory 12-month cooling-off period plus a personal review before any reinstatement can be considered.

During any self-exclusion period, l89z will suspend all marketing and promotional communications to your account. We will also make reasonable efforts to prevent you from opening a new account on the platform during the exclusion period.

Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts harming other areas of your life. The following warning signs may indicate that your gambling is moving in a harmful direction. If you recognise several of these in yourself, we strongly encourage you to use our self-exclusion tool or contact our support team immediately:

• ⚠️Spending more money on gambling than you originally planned, and finding it difficult to stop even when you want to
• ⚠️Chasing losses — continuing to bet after losing in order to win back what you have lost
• ⚠️Gambling with money intended for essentials such as rent, food, utilities or family expenses
• ⚠️Lying to family members or friends about how much you gamble or how much money you have spent
• ⚠️Feeling anxious, irritable or depressed when you are not gambling, or using gambling to relieve stress or difficult emotions
• ⚠️Borrowing money or selling possessions to fund gambling activity
• ⚠️Neglecting work, studies, family responsibilities or social relationships because of time or money spent on gambling

These signs are not a cause for shame — problem gambling is a recognised health condition, not a personal failing. The sooner you reach out for support, the more quickly you can regain control.

Tips for Healthy, Enjoyable Gambling

Most players who gamble responsibly follow a few simple principles that keep the experience fun. Here are our recommendations:

• Set a personal budget before you start each session and treat it as the cost of entertainment — not an investment you expect to get back
• Never gamble when you are tired, stressed, upset or under the influence of alcohol. These states impair decision-making and increase risk
• Take regular breaks during play — use the l89z session timer to remind yourself to step away from the screen every 30 to 60 minutes
• Keep gambling separate from your essential finances. Use a dedicated wallet or payment method for gambling and never exceed the funds allocated to it
• Remember that every game on l89z uses a certified RNG — outcomes are random and no betting system, strategy or pattern can consistently predict results
• Talk openly with someone you trust about your gambling habits. Sharing your activity with a friend or family member creates healthy accountability and makes it easier to spot early warning signs

Age Verification — 21+ Only

l89z enforces a strict minimum age requirement of 21 years for all players. This is a firm rule with no exceptions. We verify age at the point of registration using government-issued identity documents such as the National ID card (NID) issued by the Bangladesh Election Commission, a valid passport, or a driving licence. Players who cannot provide satisfactory age verification will not be able to deposit, play or withdraw.

We may request additional age or identity verification at any point during your relationship with l89z, including before processing large withdrawals or in response to fraud-prevention checks. Where we have reasonable grounds to suspect that a registered player may be under 21, we will suspend the account pending verification.

Get Help — You Are Not Alone

If gambling has stopped being fun and has started causing stress, financial difficulty or problems in your relationships, please reach out. There is no shame in asking for help and doing so early makes recovery significantly easier. l89z support is available 24 hours a day, 7 days a week, and our team is trained to handle responsible gaming conversations with complete confidentiality and without judgement.

We also encourage players who need additional support to seek help from independent organisations that specialise in gambling-related issues. While l89z does not endorse or partner with any specific third-party provider, the following types of services are available internationally and may be accessible from Bangladesh:

• Gamblers Anonymous — a peer-support fellowship following a 12-step programme for people affected by problem gambling (online meetings available internationally)
• GamCare — a UK-based charity providing free information, support and counselling for anyone affected by problem gambling, with an online chat service available outside the UK
• BeGambleAware — an independent UK charity with an extensive library of resources on safer gambling, self-assessment tools and a 24-hour helpline accessible via online chat

Our Commitment to Responsible Gaming

l89z takes its responsibility to players seriously. We believe that a platform which genuinely cares about its users is a platform that players in Bangladesh can trust for the long term. Responsible gaming is not a box we tick for compliance — it shapes the decisions we make in product development, customer service and how we design our promotions.

We do not allow responsible gaming tools to be advertised as a workaround or loophole. When a player activates a limit or exclusion, it is honoured without exception. Our support staff will never attempt to persuade a player to reduce a self-imposed limit, and any request by a player to increase a limit is subject to the mandatory cooling-off period described in this page, without exception.

If you have a question about responsible gaming at l89z, or if you would like to provide feedback on how we can improve our tools and policies, please contact us at [email protected]. Your feedback helps us build a safer, better platform for every player in Bangladesh.