l89z Terms & Conditions — Please Read Before Playing

Key Points at a Glance

Before reading the full terms below, please note these four critical points that apply to all l89z players:

1. Acceptance of Terms

By accessing, registering on or using the l89z platform (the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy and our Responsible Gaming Policy. These Terms constitute a legally binding agreement between you and l89z. If you do not agree to any provision of these Terms, you must not use the Platform.

These Terms apply to all visitors, registered users and any individual who interacts with l89z through any channel including the website, mobile browser, live chat support or any associated communication. Use of the Platform in any form constitutes full acceptance of these Terms.

2. Eligibility

Use of the l89z Platform is restricted to individuals who meet all of the following eligibility criteria. l89z conducts age and identity verification and will refuse service to any individual who does not satisfy these requirements:

• You must be at least 21 years of age at the time of registration and at all times while using the Platform.
• You must be a natural person (not a corporation, trust, partnership or other legal entity) registering on your own behalf.
• You must not be self-excluded, suspended or banned from using any gambling or betting service as a result of a previous exclusion request.
• You must not be an employee, contractor, agent or immediate family member of an employee of l89z or any of its affiliated game providers or payment partners.
• You must provide accurate and complete personal information during registration. Providing false information is grounds for immediate account termination.

l89z reserves the right to request documentary proof of eligibility at any time, including government-issued photo identification and proof of address. Failure to supply satisfactory documentation within a reasonable period will result in account suspension and the withholding of any pending withdrawal until verification is complete.

3. Account Registration and Security

Each eligible player may hold one and only one account on the l89z Platform. The existence of multiple accounts registered to the same individual — whether using the same mobile number, the same identity documents, the same device, the same IP address or any combination thereof — constitutes a breach of these Terms.

Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials — specifically your registered mobile number and password. You must not share your credentials with any third party. l89z will not be held liable for any losses arising from unauthorised access to your account where you have failed to keep your credentials secure. If you suspect that your account has been compromised, contact l89z support immediately via live chat at [email protected].

KYC Verification

l89z conducts Know Your Customer (KYC) checks in accordance with its anti-money laundering obligations. Players may be asked to submit a copy of their National ID card (NID), passport or other government-issued identification, together with proof of the payment method used for deposits. KYC verification is mandatory before any withdrawal is processed. Players who do not complete KYC verification within thirty days of their first deposit may have their account restricted.

4. Deposits and Withdrawals

All financial transactions on the l89z Platform are conducted in Bangladeshi Taka (BDT). l89z does not accept deposits in foreign currencies and does not conduct currency conversions. The following rules apply to all deposits and withdrawals:

Deposits

Deposits are accepted via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa and Mastercard. The minimum deposit amount is ৳200 for bKash and Nagad and ৳500 for bank transfers. Deposits credited to your account are available for wagering immediately. l89z does not charge a fee on deposits; however, your payment provider may apply its own transaction fees which are beyond l89z's control.

• Deposits must be made from a payment account registered in your own name. Third-party deposits — where the payment source belongs to another individual — are not permitted and will be reversed.
• l89z reserves the right to request evidence that a deposit has been funded from a legitimate source if the transaction volume, frequency or pattern raises concern.
• Chargebacks or reversal of any deposit after it has been credited to your account and used for wagering will be treated as fraud and may result in civil or criminal referral.
• l89z is not responsible for delays in deposit crediting caused by third-party payment providers, network outages or maintenance windows outside of l89z's control.

Withdrawals

Withdrawal requests are processed after KYC verification is complete. Withdrawals are credited to the same payment method used for the original deposit wherever technically possible. The following conditions apply:

• Withdrawals to bKash and Nagad are typically processed within five to thirty minutes of the request being approved. Bank transfer withdrawals may take up to one business day.
• Only real-money funds that have been wagered at least once are eligible for withdrawal. Funds obtained through bonus credits are subject to wagering requirements as stated in the applicable bonus terms.
• l89z reserves the right to delay or refuse a withdrawal if there are reasonable grounds to suspect fraud, money laundering, a breach of these Terms, or if KYC documentation has not been provided.

5. Bonuses and Promotions

l89z may offer bonuses, free spins, cashback or other promotional incentives at its discretion. All bonuses are subject to the following general conditions unless a specific promotion states otherwise in its own terms:

• Bonuses are credited to eligible accounts in BDT. Only one bonus may be active on an account at any given time unless l89z states otherwise.
• Bonus funds are subject to a wagering requirement (rollover) before they can be withdrawn. The standard wagering requirement for welcome bonuses is 30x the bonus amount. Specific promotions may carry different wagering requirements which will be stated in the relevant promotion terms.
• Bonuses expire if the wagering requirement is not met within thirty calendar days of the bonus being credited to the account.
• l89z reserves the right to amend, suspend or withdraw any promotion at any time without prior notice. Players who have already accepted a promotion will be notified of any material changes that affect their outstanding wagering requirement.
• Bonus abuse — including but not limited to placing opposing bets across multiple accounts, systematic exploitation of bonus terms, or using promotional funds in a manner inconsistent with genuine gaming activity — will result in forfeiture of the bonus and associated winnings and may result in account suspension.

Free spins awarded as part of a promotion are subject to the same wagering requirements as bonus cash unless stated otherwise. Free spin winnings are credited as bonus funds and are not immediately withdrawable.

6. Betting Rules

All bets placed on the l89z Platform are governed by these Terms and the specific game or market rules applicable at the time the bet is placed. By placing a bet, you confirm that you have read and understood the rules of the applicable game or market.

Sports Betting

All sports betting markets on l89z — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers internationals), football, kabaddi and other sports — are subject to the official result as determined by the relevant governing body. In the event of a dispute regarding the result of a sporting event, l89z's decision is final. l89z reserves the right to void any bet where the odds were clearly published in error or where the integrity of the event is in question.

Casino and Game Rules

Casino games — including live dealer games powered by Evolution Gaming and Pragmatic Play, slots from Microgaming, NetEnt and other providers, and crash games such as Aviator by Spribe — operate under the rules set by their respective providers. The following general conditions apply to all casino gameplay on l89z:

• All casino games use certified Random Number Generator (RNG) systems audited by independent testing laboratories. Results are determined entirely by the RNG and cannot be influenced by any party including l89z staff.
• In the event of a technical malfunction or disconnection during a game round, the bet will be settled according to the game provider's malfunction policy. l89z is not liable for losses arising from internet disconnections on the player's end.
• Winnings from casino games will be credited to your main account balance immediately upon settlement of the game round. There is no delay between game completion and balance update.

7. Prohibited Conduct

l89z operates a zero-tolerance policy toward conduct that disrupts the integrity of the Platform, harms other players, or exploits technical or procedural vulnerabilities. The following actions are strictly prohibited and will result in immediate account suspension, forfeiture of funds and, where applicable, referral to the appropriate authorities:

• Registering more than one account, whether in your own name or through the use of another person's identity, fictitious identity or synthetic identity.
• Using any software, script, bot, algorithm or automated system to place bets, exploit game mechanics, scrape data or otherwise interact with the Platform in a non-human manner.
• Colluding with other players to manipulate the outcome of any game or market, including sharing cards in live poker, coordinating bets across multiple accounts, or any form of match-fixing.
• Depositing funds derived from criminal activity, money laundering, terrorism financing or any other illegal source. l89z is required by law to report suspicious transactions to the relevant authorities.
• Attempting to exploit any software bug, error in odds, payment glitch or technical vulnerability to gain an unfair advantage. Any winnings generated through such exploitation will be void and forfeited.
• Engaging in abusive, threatening, discriminatory or offensive behaviour toward l89z support staff or other players through any channel including live chat, email or on-platform messaging.

8. Account Suspension and Closure

l89z reserves the right to suspend, restrict or permanently close any player account at its sole discretion if it reasonably believes that a player has breached these Terms, engaged in fraudulent activity, posed a risk to the integrity of the Platform, or if required to do so by applicable law or regulatory directive. Where an account is suspended pending investigation, l89z will communicate the reason for suspension within a reasonable timeframe.

A player may voluntarily close their account at any time by contacting l89z support. Upon closure, any real-money balance remaining in the account (after deducting any bonus funds that have not met their wagering requirement) will be returned to the player via their registered payment method within five business days, provided that all KYC requirements have been satisfied.

9. Intellectual Property

All content on the l89z Platform — including but not limited to the brand name, logo, website design, text, graphics, software, game interfaces, icons, images and the arrangement thereof — is the property of l89z or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes only. You must not copy, reproduce, distribute, publish, display, modify, create derivative works from, or commercially exploit any content on the Platform without the prior written consent of l89z.

10. Limitation of Liability

To the fullest extent permitted by applicable law, l89z, its directors, officers, employees, agents and licensors shall not be liable for any indirect, incidental, special, consequential or punitive damages — including loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure — arising out of or in connection with your use of or inability to use the Platform, even if l89z has been advised of the possibility of such damages.

l89z does not warrant that the Platform will be uninterrupted, error-free, free from viruses or other harmful components, or that any defects will be corrected. The Platform is provided on an "as is" and "as available" basis. l89z makes no representations or warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement.

11. Responsible Gaming

l89z is committed to promoting responsible gaming. The Platform provides tools to help players manage their gambling activity, including deposit limits, session time limits, loss limits and self-exclusion options. These tools are accessible from the account settings area. Players who wish to self-exclude may do so for periods of one month, three months, six months, one year or permanently. During a self-exclusion period, the player's account will be locked and no marketing communications will be sent.

l89z is strictly for players aged 21 and above. Gambling involves real money and carries financial risk. You should never wager more than you can afford to lose. If you believe you have a gambling problem, please contact our 24/7 support team who can help you activate self-exclusion tools immediately. For further guidance, please read our Responsible Gaming policy.

12. Amendments to These Terms

l89z reserves the right to amend, update or replace these Terms at any time. The most current version of these Terms will always be published on this page with the effective date updated accordingly. Where changes are material — for example, changes that affect player rights regarding withdrawals, bonus terms or account closure — l89z will notify registered players via the contact information held on their account at least seven days before the changes take effect.

Your continued use of the Platform after any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request account closure as described in Section 8 above.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable international gaming regulations. In the event of a dispute arising out of or in connection with these Terms or your use of the Platform, you should first contact l89z support at [email protected] to seek an informal resolution. l89z aims to resolve all player disputes within fourteen business days of receipt of a formal complaint. If a dispute cannot be resolved informally, both parties agree to submit to binding arbitration in accordance with internationally recognised arbitration rules. Nothing in this clause limits your statutory consumer rights under applicable law.

14. Contact Information

If you have any questions, concerns or complaints regarding these Terms & Conditions, please contact the l89z support team. Our team is available 24 hours a day, 7 days a week via live chat on the Platform or by email.

Email: [email protected] (plain text — not a clickable link). Response time: typically within two hours for live chat; within twenty-four hours for email queries.